5lexpay Privacy Policy

1. Who We Are

5lexpay is a fintech platform based in Nigeria that enables users to send and receive money, buy airtime and data, pay bills, scan to pay, and engage in giveaways via the Drop feature. We are not a bank or licensed financial institution. All financial services within the app are powered by licensed third-party partners compliant with Central Bank of Nigeria (CBN) regulations.

2. Information We Collect

When you use 5lexpay, we may collect the following types of information:

a. Personal Information

• Full name
• Phone number
• Email address
• Date of birth
• BVN (for KYC verification via partners)
• Bank account or wallet details (masked, via payment partners)

b. Transaction Data

• Airtime/data purchase history
• Bill payment logs
• Money transfers sent and received
• Drop participation activity

3. How We Use Your Information

We use your data to:

• Provide and maintain the app's core services
• Process transactions through licensed partners
• Improve performance and fix bugs
• Verify your identity and prevent fraud
• Notify you of account activity or promotions

We do not sell or share your personal data with third parties for marketing.

4. Data Sharing & Third-Party Partners

We may share necessary data with licensed third-party services for the following purposes:

• Payments & transactions: (e.g., Monnify, Paystack, Flutterwave)
• KYC & identity verification: (e.g., identity services used by our partners)
• Analytics & performance monitoring

These partners are under strict confidentiality agreements and comply with industry data security standards.

5. Data Security

Your data is stored securely and protected using:

• End-to-end encryption for sensitive transactions
• Secure cloud storage with restricted access
• Bank-grade security protocols

We regularly audit our systems to protect against unauthorized access and cyber threats.

6. User Rights

You have the right to:

• Access and review your data
• Request corrections to inaccurate data
• Delete your account and associated information
• Opt-out of non-essential notifications

To exercise any of these rights, contact us at: support@5lexpay.com

7. Children's Privacy

5lexpay is not intended for users under the age of 18. We do not knowingly collect personal data from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted in-app and on our website. Continued use of 5lexpay after changes means you agree to the updated terms.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, reach out to:

Email: hello@5lexpay.com
Location: Nigeria, Lagos